At Rainbow Hoops we take great care to produce quality hoops.
All our L.E.D. hoops are well tested before leaving.
On receipt of your payment we will send a confirmation e-mail.
If using Paypal, they will confirm your payment also.
* * On receipt of your item, if there is postal /courier damage please inform us immediately
so that we can sort it out with the carrier.
Change of mind
* * This ONLY covers items where no choice has been made
Eg Pre-made hoops or stock goods
And only on goods going to a UK address.
If you change your mind on receipt of your order, you must
1. Inform us within 14 days. (Distance Selling Regulations)
2. You must return the goods in a perfect and saleable condition at your cost.
Keep proof of posting.
3. Wait. Your money will be reimbursed as soon as we recieve the goods -
within a maximum period of 30 days.
We will reimburse the full price of the item via paypal, who may take a cost for transaction charges.
but we do not refund the shipping.
BESPOKE items incur a £25 re-stocking fee for change of mind.
* * Please contact us immediately if you think your item has a fault so the problem can be rectified
and return the hoop to us in the same way that it was sent and as soon as possible.
If necessary we will repair, replace or issue a refund
and within 6 months period.
However, for parts we have not made, we cannt have such a guarantee.
We will always help you and will make repairs for a small cost, so do let us know of difficulties.
This is not a guarantee for damage caused to the item after it was received in perfect order.
* * For problems after this 6 months period, please contact us to discuss the problem,
we will be happy to help,
but problems caused by misuse will be charged.
PLEASE NOTE: Battery + Kit
DAMAGE CAUSED TO THE BATTERY / KIT OR HOOP BY NOT FOLLOWING THE
MANUFACTURER'S INSTRUCTIONS PROVIDED, WILL BE THE OWNERS RESPONSIBILITY.
THE CHARGER KIT HAS A MANUFACTURERS WARRANTY
PLEASE NOTE: Poly Pipe
BROKEN POLY PRO PIPE REPAIRS WILL ALWAYS BE CHARGED,
REGARDLESS OF HOOP AGE, ESPECIALLY BREAKS AT THE POPPER BUTTON
Please be mindful of the care instructions here on the site and those sent with your hoop,
Hoops for Children
Our hoops are sold as adult hula hoops unless specified.
Parents, please choose hoops wisely for children.
If in doubt do ask.
Warning: Hoops Not suitable for children under 3 years
In purchasing and/or using any of Rainbow Hoops products you agree to be held
for your own safety and the safety of others.
But above all enjoy your hooping :)